HTC Global Services - IT Infrastructure Management

IT Services > IT Infrastructure Management

IT Infrastructure Management

HTC helps companies achieve the highest levels of business transformation by enabling them to get the most from their IT infrastructure. We address virtually every aspect of the IT discipline with one of the industry’s broadest suites of service offerings. HTC provides innovative solutions for enterprises worldwide; the company pioneered a unique model for IT Infrastructure Management that enables customer organizations to achieve superior infrastructure performance and significantly reduced costs.
The key features of HTC’s IT Infrastructure Management include:

Online diagnosis and support
Priority based support
On-site and off-site support
Web based issue management application
Well defined Service Level Agreements
State-of-the-art infrastructure
Full scope call handling and incident reporting
24 x 7 X 365 support
Quality processes, workflow, and proven escalation procedures
Skilled resource pool
Established processes
Multi-channel services using the web, email, chat, or voice

HTC aims to fulfill the global and smart sourcing needs of its customers through its ‘Co-Sourcing’ model which provides a new alternate sourcing proposition to companies looking for flexibility and strategic control from their IT Infrastructure outsourcing engagements.

HTC goes to great lengths to ensure that internationally recognized standards such as ISO 20000, ITIL, ISO 27001, and ISO 9001 are incorporated into our process design. We have invested in state-of-the-art data centers, network operations centers and labs and have alliances with major platform and solution vendors to ensure that our solutions include cutting edge technologies.

End-user Computing
Helpdesk and IT Services Management
Identity and Access Management
Managed Security
Network and Convergence
Data Center
Enterprise Storage Solutions
Enterprise Systems Management

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